The timing of receipt of the goods changes according to:
- - Item availability
- - Item customization
- - Ordered quantities
- - Shipping address
There may be delays in deliveries due to bad weather, strikes and remote delivery areas or locations where the postal service is limited, are part of the latter category, for example, mountain resorts or islands.
If the recipient is not present at the time of delivery, the courier will try to deliver a second time, then the order will be kept in the courier's depots until our notice, please contact us for any changes in the shipping address.
The costs for THESEDS IN ITALIA are 8 euros except for orders over 40 euros where shipping is free.
The costs for THE SPEDITIONS depend on the state in which you ship, you can check the cost of the shipment being purchased within your cart. Simply select the Shipping Country and the cost of the shipment will appear immediately.
When your order is shipped we will be careful to send an email confirming the shipment of your purchase. In this communication you will find the tracking link that will allow you to follow your shipment.
Deliveries to a non-EU country may be subject to taxes and customs charges when they enter an extraceous country. These taxes do not depend on Gioielleria Fiorentina but on the Customs of the destination country. Any tax and possible customs burden are borne by the buyer. Gioielleria Fiorentina may not know in advance any taxes and customs charges as they vary from country to country. For more information, we recommend that you contact your local customs authority or UPS customer service in your country. This fee paid by the recipient is collected by the courier at the time of delivery or later by invoice issuance.
Right of Withdrawal (ONLY FOR ITALIA)
The customer has the right to withdraw from the contract within the 30-day calendar period from receiving the products.
The customer may exercise the right of withdrawal if he complies with these conditions:
Products must not have been used, modified, and customized.
Product boxes should not show signs of wear, abrasions and nicks.
The product must be accompanied by the attached warranty.
Reimbursement amount or Coupon
You will be refunded the cost of the returned item, net of discounts or coupon codes, minus the withdrawal fees. The return shipment is paid by the customer and any customs charges will be withheld from the refund amount or coupon value. The gift box or gift kit will not be refunded under any circumstances.
Customers living outside Italy and the European community
The return shipment is paid by the customer and any customs charges will be withheld from the refund or the value of the coupon.
How you refund you are refunded depends on the payment method you choose when ordering:
- PAYMENT WITH BANCARIO BONIFIC: the refund is made by bank transfer to the account provided by the customer who wants to be refunded.
- PAY WITH PAYPAL: The reversal is done directly via PayPal.
- PAYMENT WITH CREDIT CARD: the refund is credited only to the credit card used for the purchase.